Relevance of total quality management for engineering academic libraries in Bangalore City: An Overview

In the present working environment libraries are on par with other manufacturing sector, banking, hospitals etc. with regard to maintain and execute quality library services to its stakeholders. Libraries are constantly updating all their library services to meet its own stakeholders for retrieving of quality information from various sources namely books, e-journals, printed journals and e-books. The speed information is transmitted, it is the responsibility of the library professionals to update and enhance their skills in all areas to provide efficient quality information. Quality in any library depends on the physical facilities – ambience, library collection- apart from prescribed books availability of other books and reference books, duration of processing new books and displaying the same, enhancement of library professional skills. Total quality management is a continual endeavor for development of library staff, understanding their reader's requirement, understanding the work procedure to sustain, evaluate and improve performance continually. There were around 15 engineering colleges in Bangalore city considered for the study and around 500 respondents the questionnaires were circulated. This paper is a review of applying total quality management indicators and applications to library services in engineering college libraries.