A Study on analyzing the cost incurred on the service staff as an essential prerequisite to all the service organizations in three star hotels of Maharashtra

The Service Sector includes hospitality, aviation, healthcare and customer care sectors. The interface that the service staff needs to have with the customer is the highest. Hence the conduct of the staff is of utmost importance in this vocation.

In hotels, the service departments included in this study are housekeeping, front office and restaurants.

The Researcher intends to study the importance of training of the service staff by analyzing their job profiles, pay scales, departmental hierarchy and man hours dedicated to training by the management.