Organisational structure of selected private higher education institutions in botswana and its impact on knowledge management practice: an empirical investigation

This study intended to identify gaps in knowledge management (KM) practices of private higher education (PHE) institutions in Botswana by determining the existence, or absence, of the right organisational structure to facilitate KM practices.

The study adopted a multimethod research approach leading to methodological triangulation whereby quantitative and qualitative data were obtained through a questionnaire and face-to-face interviews. The subjects comprised all five degree-awarding PHE institutions which were strictly regulated by the Tertiary Education Council (TEC). The population surveyed came to 670 and sample size was 350.

The results of the study revealed the absence of the appropriate organisational structure in selected PHE institutions. The reporting structure was hierarchical with information flowing only vertically. There were not enough computers and little internet thus limiting knowledge generation and exchange. There was a serious shortage of office space, meeting rooms and recreational facilities thus reducing opportunities for staff interaction and knowledge diffusion. Results of the study can be generalised to similar institutions elsewhere operating in similar environments. In order to enhance KM practices in PHE institutions, it is recommended that the institutions adopt a systematic approach to KM and establish an organisational structure that promotes KM practices.

It should be noted that the state of KM in organisations operating in an uncertain environment can be enhanced if the leadership enhances organisational structures of their organisations as this can detract from the organisations’ effective practicing of KM.