The hotel industry has been emerging as one of the country's leading economic sectors. It has also been aiding and abetting the growth of allied sectors like tourism and transportation. What is striking about the hotel industry is that it uses mostly indigenous resources for its growth and for its eventual contribution to the country's GDP. To better understand the Indian hotel industry, one had better examine the country's tourism and hospitality industry of which the former is a subset.
Ethics or the set of principles that people use to decide what is right and what is wrong is imperative for a business to succeed-more so in the case of hotel business which involves a lot of interpersonal skills. Given that the hotel industry by the very nature of its operations is a great melting pot, entertaining people belonging to various races, various countries, various social classes, etc, is a regular feature. Hence the role of ethics in the hotel industry is cut out and hardly needs any emphasis.. However, the solutions can, if properly developed and targeted, can bring down the gulf between perception and practice.
Gaps, solutions, ethical issues, perception, practice
