Effectiveness of district consumer forum among law seeker consumers

This study was designed to be an exploratory research and aimed to examine the opinion of complainants regarding the effectiveness of district consumer redressal forum. Stratified random sampling technique was employed to collect the data from complainants of Consumer Forum situated at Civil Courts, in the Agra City of Uttar Pradesh, India. Data had been collected from 104 respondents through self-constructed questionnaire. The questionnaire comprised of 20 questions about the effectiveness of consumer forum. To analyze the effectiveness of ‘Consumer Forum‘, the statistical tools of Percentage, Mean, Standard Deviation and Student t-test had been used. Statistical analysis of the data indicated significant differences in opinion regarding effectiveness of consumer redressal forum across different socio-demographic factors. The study revealed that different categories of respondents had different point of views. The study concluded that District Consumer Forum were not as effective as these were supposed to be and there was a great need of improvement for providing speedy, economic and convenient redressal to the law seeker consumers.