Exploring consumer evaluation of E-Governance Services offered by Government of India

E-Governance is nothing but use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government. Today, citizens are willing to get the required services at their doorstep fast, Efficient & corruption free. The commercial importance of e-services, accessed via Internet or mobile phone, grows steadily. There is a clear need to develop a better understanding of how consumers evaluate these services and develop e-loyalty. This paper examines the consumer evaluation (satisfaction) of e-government services. Current study is an exploratory in nature and the data were collected by using questionnaire method. This paper provides a review of current knowledge on consumer evaluations of e-governance services. Finally suggestions for successful implementation of electronic services offered by e-government, towards improving citizen's satisfaction, are elaborated.