This paper gives a brief analysis of problems faced by Indian railways with special reference to Madurai city. Indian Railways have been making efforts over the past few years to enhance the services being provided to their passengers. The opinion of the passengers towards the services provided by the Indian railways are quite different as they vary in socio-economic characteristics. This study surveyed 300 passenger's opinions to analyse the problems faced by them in Indian railways. Conclusions are drawn and suggestions offered.
Problems of Indian Railways, Garrett's Ranking Technique
