Scholars’ evaluation of scholarship section at Dubai Health Authority

Postgraduate education plays very important role in enriching the society with the knowledge required to increase the welfare of the community. It is well-known that employees’ satisfaction with their training, working environment and incentives directly affects their performance and eventually the quality of services provided. The objective of this study is to analyze the level of scholars’ satisfaction at Dubai Health Authority (DHA) with the provided services and offers, and to determine any factors that have an impact on the level of satisfaction.

A descriptive cross-sectional analysis was used and an electronic online questionnaire was distributed among Dubai Health Authority's scholars abroad. The questionnaire was sent to 49 scholars abroad and only 27 of them participated in the study. Most of scholars (48%) were continuing their postgraduate education in North America (USA and Canada). The majority of the participants are in the age group between 35 to 39 years (37%), then the next age group between 30 to 34 years old (30%). The male scholars participated in this study are (56%). Almost half of the participants are married (52%). The majority of the participants were dissatisfied with most of the provided services such as: the process required to attend training courses, quality of supervision, communication role of CED, health/malpractice insurance, flight ticket arrangement and salary and allowances. The degree of dissatisfaction was affected by gender, marital status, duration of study spent abroad and the organization which provide the scholarship. The overall scholars’ evaluation of the scholarship section is between “bad” to “fair”.