The term “Attrition” highlights the reduction of the employees in the organization. It generally occurs due to retirement, resignation or death of the employee. There are various factors behind leaving the job for an employee. Stable and secured employees are the organization's assets. They create a significantenvironment in the organization. This study reviews the relevant published literatures to identify the influencing factors of employee attrition, suggests some feasible retention strategieswhich can be applied by the leadersto reduce the attrition rate in BPO. And associated costs with high attrition rate which are borne by the employers.
Attrition, retention, employers, BPO
