Analysis of unfair trade practises in service sector in Goa: A study of decisions of goa state consumer disputes redressal commission

The Service sector is growing at fast pace in Indian Economy. It contributes for 55.6 percent of gross value added. The growth of insurance, telecom, banking, travel and tourism companies have contributed for the development of the economy. However, the unfair trade practices adopted by the service practice is hitting the consumer confidence. The existing regulatory framework has failed to ensure tight control over the unscrupulous elements. In Goa also, the consumers are fleeced by the service providers. But, very few knock the doors of the consumer forums and much less get justice for deficiency in service. To study the unfair trade practices prevailing in Goa, the researchers have analysed the decisions of the Goa State Consumer Disputes Redressal Commission to examine the exploitation the consumer by the service providers. The researchers also examined whether consumers are aware of the consequences of their submissions and the procedural requirements while entering into agreement with the service providers.