Mediating Role of Employee Citizenship Behaviour in Operations Management-A Study On Select Rpo Companies in Hyderabad

High levels of efficiency are possible in any organization when the administration of business practices goes on well i.e., by ensuring the effective functioning of operations management. Every organization faces various challenges in managing their activities. The purpose of the present paper is to study functions of Operations management in Recruitment process outsourcing (RPO) companies and identify the various challenges faced in their activities. The interacting nature of Operations Management with other functional areas helps to handle complex interdisciplinary problems. Taking this as basis, the study also brings out the strategies to address the challenges by RPO companies i.e., analyzing the mediating role of OCB, as it is evident from the literature that one of the vital roles of citizenship behavior is to enhance productivity. This paper is purely exploratory in nature. Review of literature is a strong foundation for finding the functions and challenges of Operations Management in general. Personal interaction with the employees of the RPO companies is the main source of data collection in particular to RPO companies’ Operations management.