Indian Journal of Science
  • Year: 2016
  • Volume: 23
  • Issue: 80

Impact of Managerial Accounting in Implementation of CRM

  • Author:
  • K. Sowmya1, J. Mounika2
  • Total Page Count: 4
  • Page Number: 373 to 376

1Assistant professor, Department of SMS, CBIT, Gandipet, Hyderabad

2Assistant professor, Department of SMS, CBIT, Gandipet, Hyderabad

Online published on 9 June, 2016.

Abstract

This study reveals the analysis of the dependence of the various departments existing in the organization and the role played by CRM in integrating these departments together and also how this managerial accounting acts as an aid in the implementation of CRM effectively. The various aspects of CRM the cost involved in its implementation and its success in the organization how does it depends on the integration of the other departments and the essentials required for the successful implementation of CRM practices.

Keywords

CRM (customer relationship management), MA (managerial accounting)