International Journal of Social and Economic Research

The world is changing at a staggering rate and technology is considered to be the key driver for these changes around us. An analysis of technology and its uses show that it has permitted in almost every aspect of our life. Many activities are handled electronically due to the acceptance of information technology at home as well as at workplace. Slowly but steadily, the Indian customer is moving towards the internet banking. The ATM and the net transaction are becoming popular. But the customer is clear on the thing that he wants net-banking to be simple and the banking sector is matching its steps to the march of technology. E-banking or online banking is a generic term for the delivery of banking services and products through the electronic channels such as telephone, the internet, the cell phone etc. The concept and scope of e-banking is still evolving, it facilitates an effective payment and accounting system thereby enhancing the speed of delivery of banking services considerably.