Director, Rameesh Institute of Engineering and Technology, Greater Noida, Uttar Pradesh, India Email id: directorriet2010@gmail.com
This research presents new data and insights into the relationship between total quality management (TQM) implementation and customer satisfaction. The main purpose of this research is to determine the impact of TQM implementation on customer satisfaction in the context of Indian Iron and Steel Industry.
TQM, Customer, Steel, Satisfaction, Implementation, Quality, Industry
