Quality Policy Deployment in An Electrical Limited

One of the most important practices of TQM is Policy Deployment. Each year companies spend hundreds, if not thousands, of hours and dollars in the preparation of their short-range and long-range business plans. Unfortunately, many of the documents created during this process are then ignored-left on top of shelves to gather dust rather than being used to manage organizations. Often this is because the plans have been based on arbitrary goals, misinterpreted data, short-term thinking, and strategies that are not linked to better meeting customers ’needs and requirements.

To convert vision into action the Japanese follow the concept of policy management. It has been observed that only few companies in the globe have implemented TQM successfully.

This report is based on literature survey and the interaction with a practicing company which attempt to focus on the implementation of policy management in India.