1Six Sigma Black Belt, Assistant Professor, MBA Department, PES Institute of Technology, BSK III stage, Bangalore-85, Karnataka. E-mail: pmnandakumar@gmail.com
2Dr. Anitha H.S., Professor, DOS in Commerce, Davangere University, Davangere-577504, Karnataka, drhsanitha@gmail.com
3Mr. Bhanu Prathap Singh, Managing Director, Six Sigma Master Black Belt, #53/24, 8th E. Main Road, 4th Block, Jayanagar, Bangalore-11, Karnataka, E-mail: cbemg@airtelmail.in
Online published on 11 April, 2017.
Six-sigma is a business-driven, multi-faceted approach to process improvement, reduced costs, and increased profit. It helps to improve quality of product and cost saving. Six sigma is considered to be one of the best quality improvement methodology applied successfully to organizational areas like manufacturing, production, accounting and finance, sales and marketing, information systems, human resource management etc. Six sigma is a project driven approach that concentrates on reducing variations, defects and improving the quality of products, processes as well as services. Basically Six Sigma measures 3.4 defects per million of opportunities (DPMO) and it operate on the concept of DMAIC. In the proposed work, guides how DMAIC can be successfully implemented in Medical Transcription to identify different Six Sigma projects by identifying critical to quality (CTQ).
Six Sigma, Medical Transcription, DMAIC, Critical to Quality (CTQ), Six Sigma projects
