A Holistic Approach to Quality Success in Tata Steel

Total Quality Management (TQM) is a powerful tool to guarantee organization's survival in world-class competition. Business and industrial organizations world over have exploited/exploiting TQM, by changing the actions of management to derive and transform the culture and actions of the entire organization. With the ever-increasing competition in both domestic and international market, the emphasis on evolving effective methodologies aimed at managing the quality of goods and services has assumed paramount importance. Accordingly, “Total Quality” has been viewed as “Organizational” concept for providing best quality of products and services to the “customer”, which in turn would impact the competitiveness of the organization. In this paper, principles of TQM, golden rules of TQM and implementation of TQM have been discussed. In this paper, implementation of TQM in Tata steel, challenges and hurdles regarding implementation of TQM in Tata steel, major steps taken by Tata steel for implementing TQM and benefits of TQM implementation in Tata steel have been studied.