In today's changing work environment stress level is increasing and is encompassing everyone. Prolonged stress not effectively managed causing various physical, physiological and psychosomatic diseases that are affecting the health and productivity of an individual and also functioning of an organization. The present research paper is devoted to cause and effect analysis of job stress in IT sector. The sample included 80 IT sector employees from Pune based IT companies. Primary data was collected with the help of a questionnaire consisting 29 questions relating to various sources and consequences of job stress. Results indicated that most of the IT sector employees are undergoing some or other kind of job stress due to extra organizational, organizational, group and individual problems. Some of them are found to be trouble inviters; achievement oriented and having overexpectations from their work. Most of the IT employees are facing more than one symptoms of the stress at a time, and their multiple effects on their health and on their family and on their organization. To avoid stressful conditions, change it or learn to cope with it, knowledge about stress, physiological fitness, time management, assertiveness, readjusting life goals, relaxation is necessary. It is suggested that the management should come forward and promote various activities for reducing stress level of their employees.
Stress: Stress is physiological or psychological stress. It s types include: Chronic stress (causing illness), Eustress (improved long term functioning), and Workplace stress (caused by employment), Business Process Outsourcing (BPO) unit: Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider, Call Centers (CC): A call center is an office where a company's inbound calls are received or outbound calls are made, >Information Technology (IT) companies: It means software companies like Wipro, Infosys, Satyam, Tata Technologies, TCS, Kanbay, Veritas, Cognizant, PCS and Mahindra British Telecom, Anxiety: Anxiety is a complex phenomenon. A distinction should be made between fear, normal anxiety and anxiety that are considered pathological. Unlike fear, which is a response to a threat or danger that really exists, anxiety is an unpleasant inner state that appears when a danger is anticipated, but often without the individual being able to clearly specify the object of that fear. Like stress, anxiety can be beneficial when it helps the person to adapt and find solutions. When anxiety increases to the point where it prevents people from functioning at work, in their family or social life, it may be considered pathological, Burn-out: Burn-out results when individuals have an unhealthy relationship with their work. They put more and more energy into their work to the detriment of their personal life, while deriving less and less satisfaction from it. This state manifests itself through emotional or physical exhaustion, reduced productivity at work and a feeling of depersonalisation (i.e., a feeling of insensitivity or impersonal responses to clients). Burn-out is not acknowledged as a mental disorder; instead, it is seen as an adjustment disorder
