Application of Total Quality Management in State University Libraries in North India: an Evaluation Study

The present paper explores the application of TQM in state universities libraries of North India. For the purposes, researcher has taken six state university libraries and two questionnaires prepared for the research. First questionnaire circulated to librarian of each state university and 100% returned back. Second questionnaire circulated to users 480 user of the concerned libraries and returned back 444 (92.5%). TQM means total quality in all operation of any organization from start/input point to end/output point as in library for example from acquisition of document to its issuance and re-arrangement etc. TQM may be applied to any types of library and this leads to libraries standards and best practices. Here academic library is taken into for the study purpose and end of the study some suggestions for application of TQM are also provided by the researcher on the basis of data analysis.