1Research Scholar, Department of Business Administration, Aligarh Muslim University, Aligarh, Uttar Pradesh, India, Email: toobabilgrami@gmail.com
2Chairperson and Professor, Department of Business Administration, Aligarh Muslim University, Aligarh, Uttar Pradesh, India, Email: salmaahmed6@rediffmail.com
Online Published on 07 July, 2025.
Social Informatics has emerged as a new discipline of research and study that investigates the social aspect of computerization; and includes the role that information technology plays in bringing about social change and organisational change. This paper aims to provide a systematic literature review of the peer-reviewed research studies that have been carried out in the field of Kling’s Social Informatics over the past two decades, i.e. 2003 to 2023. Out of approximately 4000 papers, 40 were filtered down to be reviewed, as per the inclusion-exclusion criteria and accessibility. Selected corpus was classified and reviewed in two parts: general review and thematic review. The purpose of this paper was to provide an eagle-eyed view of where the field of SI research is headed as well as the areas which have been tapped by researchers and which have not. Few studies have made a review of this nascent field, and even fewer have analysed any untapped areas. This article summarizes key ideas from social informatics research and offers an overview of the field’s current status.
Social informatics, Rob Kling, Systematic literature review, Information and communication technologies (ICTs), Social impacts of computing
