Motivational climate in Indian call centers a case study

In the present study motivational climate of an Indian Call Center M/s CALLCEN has been diagnosed. The methodology adopted involves selection and administration of questionnaire on motivational climate, preparation and analysis of profile on motivational climate and discussion of results of analysis with key organizational members through unstructured interviews. As a result of the study the probable causes leading to poor motivational climate obtaining in the call center were outlined. Certain HR strategies/OD interventions for improving climate and reducing the high rate of attrition were recommended for implementation.