Department of Business Administration, Faculty of Management Studies and Research, Aligarh Muslim University, Aligarh, (India).
The overall objective of this study is to ascertain impact of Training intervention on development of human asset and its concurrent effect on the key business performance parameters in service industry. (i)To evaluate the impact of training on knowledge enhancement of the employee that may lead to better on-the-job skill. (ii) To study the difference in knowledge and skill level of those employees who were exposed to training intervention compared to those who did not receive any training. (iii) Did the employee contribute more to the organization when the returned from training or their contribution level remained the same? (iv) Finally, to compare business performance of experimental group with business performance of controlled group. There is a positive correlation between employee on-the-job skill and business performance of sales productivity score. The positive impact of training on intermediate results of knowledge score and on-the-job skill evaluation score and business result parameter was also validated by number of other researchers. However, investigator was not able to find any existing literature analysing correlation between intermediate results and ultimate objective of training.
