*Faculty of Management Studies, Mody Institute of Technology & science, (A Deemed University), Lakshmangarh, Sikar, Rajasthan, India.
**Institute of Commerce and Management, Jiwaji University, Gwalior, Madhya Pradesh, India.
Services and products like “Anywhere Banking”, “Tele-Banking”, “Internet banking”, “Web Banking”, e-banking, ecommerce, e-business etc. have become the buzzwords of the day and the Banks are trying to cope with the competition by offering innovative and attractively packaged technology-based services to their customers.The objective of present study is to know the IT advantages for the four major IT uses in banking operations i.e. Information Technologies Strategic advantages, Technological know-how and organizational capacity, Decision making process and, Motivations toward Information Technology. It has also tested the identical and non identical responses of the respondents towards the said four segments. Both Primary and secondary sources have been used for the purpose of data collection. Primary data has been collected with the help of a structured Questionnaire. Six banks have been considered for comparing the computerisation effects in public and private sector banks. The results indicate that the computerisation in banks has increased their productivity and profitability. Results show that ICICI Bank is found to be efficient in all indicators.
