Employee attrition: Exploring the dimensions in the Urban Centric Indian BPO industry

Business Process Outsourcing Industry in India faces a very serious problem of employee attrition. The attrition rate as high as 55% which lead to higher costs to the company. Employee attrition causes huge loss to the company, not only in terms of manpower but also in monetary terms and hence there is a need for tackling the problem of attrition in the BPO industry. Attrition may significantly get reduced when the negative characteristics of the job are properly addressed by the organizations. However, that does not really mean that the employees increase their willingness to stay in the same organization. Thus different set of factors are emerging for employee attrition and retention in the organizations. Hence this research was conducted among the employees working in various BPOs in Chennai metropolitan city, India, with an aim to explore the significant factors that cause employee attrition which may help the organizations to develop retention strategies.