Relationship between employee engagement and big five personality factors: a study of online B2C e-commerce company

Employers want committed employees who will put in their best efforts. They want winning solutions that can match their corporate as well as employees goals. They require committed employees to ensure their success. Employee engagement is a workplace approach designed to ensure that employees are committed to their organization's goals & values and are motivated to contribute to organizational success. The benefits of an engaged workforce are reflected in performance & productivity, improved quality and customer care, enhanced cooperation amongst the workforce, reduced staff turnover, reduced absenteeism and disputes etc. The purpose of this research work was to study personality profile & engagement level of employees and also to explore relationship between personality of employees and their engagement. Five personality traits: Extraversion, Conscientiousness, Neuroticism, Agreeableness and Openness to Experience were taken as independent variables. Employee Engagement was the dependent variable. This study was conducted amongst the employees of a leading Indian web based B2C e-commerce company located in the National Capital Region with a sample size of 90 respondents. The study revealed that out of five personality factors only Agreeableness, Conscientiousness & Openness to Experience have moderate but positive and significant relationship with employee engagement. Extraversion was found to be unrelated with employee engagement whereas Neuroticism was negatively related.