An exploration of the impact of service tenure and number of organizations worked earlier on employee satisfaction

Employee attrition and managing employee productivity has become a vital issue in the corporate field. It is a big confront for managers to match the expectations of every employee in such an increasing trend of job hopping. In the ITeS-BPO sector of India where retention has become a challenge during the past couple of years the BPO-ITeS industry has exhibited the highest attrition rates ranging around 65 per cent. This is a vicious and persistent problem as the attrition rate has increased since 2001 despite all the efforts made by companies in the industry. An attempt has been made in this research to study the BPO Sector and to see whether tenure of service and number of organizations worked earlier has an impact on factors influencing employee satisfaction for managing digital business performance and productivity as the growth of an organization depends on its ability to compute precisely the performance of its internal customers and use its objectivity to optimize them as a crucial resource.