The Role of Employee Experience and its Impact on Job Satisfaction – An Empirical Study of the Indian IT Industry

A 2021 survey by Willis Tower Watson suggested that organisations are witnessing a great employee experience awakening suggesting that 92% organizations are currently planning EX enhancements. This percentage has increased from 52% prior to the pandemic indicating the importance of this topic and the need to study the same.

While multiple studies have been conducted on this topic, studies have shown limited region bias and have not been tested in the Indian IT Industry. This research paper intends to propose a model of employee experience, using perceived HR Practices, person-organisation fit and job satisfaction as the variables and empirically test it for Indian IT industry.

The research paper uses the existing literature and proposes a conceptual model, which is then tested empirically surveying 386 employees from the Indian IT Industry. The questionnaire comprises of 48 items. The relationship between these variables were tested using reliability analysis, factor analysis, regression analysis and goodness of fit tests using SPSS and AMOS.

The results of the quantitative tests suggest that a significant positive relationship exists between perceived HR practices and person organisation fit, perceived HR practices and employee experience, perceived HR practices and job satisfaction, person organisation fit and employee experience, person organisation fit and job satisfaction, employee experience and job satisfaction. It also proves that the relationship between person organisation fit, and job satisfaction is partially mediated by employee experience. It further proves that the relationship between perceived HR Practices and job satisfaction is serially mediated by person organisation fit and employee experience. The research also proves that the suggested is model is a good fit for Indian IT Industry.