A Study Of Conflict Resolution Modes Adopted In Delhi Development Authority (DDA) And Delhi Jal Board (DJB)

Leaders face conflict every day. The ability to resolve problems and differences is a very important skill for leaders to have. While almost anyone can lead or manage when everything is fine, real leaders are the ones who persevere even when things are difficult. Therefore, conflict resolution is a very important skill for leaders to have. To bring out the conflict resolution modes adopted in organizations, a study was conducted in Delhi Jal Board (DJB) and Delhi Development Authority (DDA). The results revealed that the dominant mode of Conflict Resolution in DJB is Accommodating while the dominant modes in DDA are Accommodating and Avoiding. Managers need to understand that when basic conflicts are not resolved it is difficult, if not impossible, to develop trust and good interpersonal relationships at work.

Effective leadership makes an organization successful. Without leadership, organizations move too slowly, stagnate, and lose their way. Much of the literature about organizations stresses decision-making and implies that if decision-making is timely, complete, and correct, then things will go well. Leadership is crucial in implementing decisions successfully. Without leadership employees get into arguments and conflict, Leadership helps the employees to move together in the same direction and harness their efforts jointly. The paper brings out the leadership style at Delhi Jal Board (DJB) and studies the perception of the staff and managers towards leadership.