1Creighton University, 2500 California Plaza, Omaha, NE 68178 (USA).
2Management Department, MSC 3DJ, New Mexico State University, Las Cruces, NM 88003 (USA).
*(Corresponding Author)
The main objective of this paper is to explore the relationships between web-based Demand Chain Management (DCM) integration, externally-driven flexibilities, and perceived customer value. Specifically, we address the significance of web-based DCM integration in externally-driven flexibilities in our theoretical model. Similarly, we examine the potential impact of externally-driven flexibilities on perceived customer value.
Demand chain, supply chain, flexible manufacturing, volume flexibility, variety flexibility, delivery flexibility, web-based integration, customer value
