Information technology & governance: A review of E-governance models in Kerala

The change from mere governance to e-governance has glorified the true rapport between globally feasible governance and vibrant version of globalization. The recent development and successful implementation of different ITES by the government in a state like Kerala, termed as an economic miracle, is a good indicator for tremendous upliftment of the ordinary man in time with the increasing pace of globalization. Even though various initiatives have been taken and some among them were effectively implemented, like the AkshayaKendras and Friends service centers e- governance to its real sense lacks much in the number of service extensions. The paper tries to bring into light some unexplored as well as complicated areas where the services of e-governance can be extended and its present impact derived from the service beneficiaries. The data is collected from primary as well as secondary sources with the help of questionnaires and detailed interviews with the government officials and the general public. This reveals different areas along with the unbiased view of respondents and a guideline to the concerned authorities for further improvisation in this regard. This work will also serve as a model for the successful implementation of governance in other states with the help of ITES.