Digital Transformation in Banking: A Case Study of E-Banking Services in Aligarh District during the Covid-19 Pandemic

This study examines the transformative impact of e-banking services during the Covid-19 pandemic in Aligarh District, Uttar Pradesh. Through a structured questionnaire and statistical analysis, we explored usage patterns, challenges, and motivations among residents. Key themes include the surge in e-banking adoption, demographic influences, advantages, operational challenges, and preferred e-banking services. Our findings offer valuable insights into the evolving landscape of digital banking and respondent’s behaviour during unprecedented times. The research employed statistical measures, including simple percentage analysis, averages, and the Pearson’s Chi-square test for independence to address questions about the factors influencing e-banking usage. This nuanced understanding contributes to a comprehensive view of the changing dynamics of digital banking in Aligarh District.