This paper explores organizational diagnostic factors which are based on people's perception to plan for better Information Technology performance in financial industry. The paper analyzes different organizational factors that are based on people's perception as causes of success or failure of IT implementation task on an organizational perspective. The findings suggest that the problems in IT implementation are not always of technological nature but may rather be attributed to organizational factors, its upshot on the existing relevant factors coordination for the project to be a success or bare minimum success. Extending the results of an in-depth case study of IT adoption, this paper discusses different organizational factors impacting effective IT implementation. The data collection was based on semi-structured qualitative interviews with 18 bank professional of India and it was supplemented with literature studies. The collected data were analyzed using the grounded theory methodology. Limitations and direction for future research are also discussed.
IT implementation, grounded theory
