Performance Management in ITES Sector - A case study of IBM Daksh Business Process Services (P) Ltd., Bangalore

Performance Management consists of organizing, automating and analyzing the key performance indicators in the context of the business processes, methodologies and systems that produce them. There are certain impediments for putting in place effective performance management system, say for instance, the Performance Management data is often wrong and cannot be trusted. IBM Daksh is well focused on employee development and offers a world-class work culture that nurtures bright young talents and hones their skills to deliver quality results. The present study is conducted with specific reference to IBM Daksh, Nagavara, Bangalore.

Various issues pertaining to performance management have been embraced upon to explore what they mean to the employees of select organization, how they perceive various performance management initiatives, and how the organization could improvise the same for better results from the employees’ and organizational perspective. The study reveals that the employees are aware of various Performance Management initiatives of the company and the way they are being implemented, and they are proud to be part of the organization for its contribution to the development of globally competitive manpower. It is suggested that the organization should have a strong mechanism for recognizing the potentialities and shortcomings of individuals as well as teams in the organization, and address the same in time. The organization could stretch itself to an extra mile in embracing more employee engagement practices such as facilitating greater employee participation in goal setting, process improvements, job evaluations and the like. The organization could consider allowing employees choosing right platform (right job and or right place) to nurture and showcase their talent.