Identifying Emotional Competence Proficiencies in Personal Selling: A Study with Reference to Salesmen in Chennai City

Nowadays, it has become a precedent for hiring companies, especially in service sector, to measure the emotional competence of individuals for ensuring that the selected candidate fit in the position perfectly. The work atmosphere can be productive and supportive when the people around are emotionally competent and exhibit the trait at appropriate levels and in right times. Emotional competence is the ability to understand, use, manage and express one's emotions. It is the skill to recognize an individual's own emotions adequately and respond to other's emotions appropriately. Exciting Acceptability and Moral Emotional Flexibility are identified as the most dominant emotional competence proficiencies among the sales people of Insurance, Banking, Communication and Automobiles sector in Chennai city.