1Associate Professor, Department of Management, GRG School of Management Studies, PSGR Krishnammal College for Women, Coimbatore, sripirabaa@grgsms.ac.in
2Scholar, Department of Management, GRG School of Management Studies, PSGR Krishnammal College for Women, Coimbatore, Indumathi1909@gmail.com
Online published on 15 February, 2019.
The banking industry is the lifeline of any economy. It is one of the important financial pillars of the financial sector, which plays a vital role in the growth and development of an economy. The success of the banking industry largely depends on the customer satisfaction. The employees are the key factors in providing better service to their customers and ultimately it helps to improve the overall performance of the banks. The present study aims to investigate the impact of Organizational Citizenship Behavior on Work Performance among the bank employees in Coimbatore City. Data were collected using a standard questionnaire from the public and private sector bank employees in Coimbatore city. The collected data were analyzed using percentages and analysis of variance. Results reveal that Organizational Citizenship Behavior has a positive significant influence on Work Performance.
Organizational citizenship behavior, work performance
