A GAP Analysis of Expectations and Performance of Conservation Practices at Mubarak Mandi Heritage Complex (MMHC)-An Application of Stakeholder Theory

Heritage can be defined as anything that is inherited from the ancestors including cultural and social beliefs. It acts as a bridge connecting past, present and future. Heritage and culture run hand in hand as there will be no heritage without culture. Heritage serves as a representative for the community that makes them different from other communities. The concept of Cultural Heritage Management (CHM) is necessary in order to conserve and preserve heritage for the future generations. This study aims to analyze the gap between the expectations and performance of the stakeholders involved in the conservation and restoration of Mubarak Mandi Heritage Complex. Using a case study approach, the study examines the Conservation, Preservation, Restoration (CPR) process at the chosen heritage site within the framework of stakeholder's theory. The study is important because a gap analysis of expectation and performance of the stakeholders involved in the CPR process at the chosen heritage site helps us understand the underlying reasons for its unsuccessful implementation despite adequate funding. In this context stakeholder's theory is a helpful framework for the study. The study has implications for the stakeholders involved in the cultural heritage management of MMHC. Qualitative analysis of the data collected revealed following relevant themes Mubarak Mandi building, Role of stakeholders, Process, Present Conservation Status, Work of ASI. The data has been analyzed using Nvivo11.