Employee Engagement in Hotels: Comparison between a Four Star and a Five Star Hotel in Kolkata

Employee engagement is the point to which an employee is intellectually and emotionally attached to work and organization. It also reveals the values, commitment and the level of identification an employee has towards the organization. In hotels, employee turnover is high as employees take their jobs as stepping stone for permanent positions. It is therefore important to have an effective method to retain the employees as it effects the quality of the service which is dependent on employees. The paper aims to find the employee engagement across two hotels a five star and a four star hotel in Kolkata and comparing the reasons for high or low employee engagement. Fifty employees working in different levels and different departments were studied at each hotel. It was found that the degree of employee engagement was high in the five star hotel as compared to the four star hotel. The personal characteristics of employee have effect on the perceived employee engagement in the study units.