1Department of Biostatistics and Epidemiology, Community Nursing Research Center, Pregnancy Health Research Center, School of Health, Pregnancy Health Research Center, Zahedan University of Medical Sciences, Zahedan, Iran
2Student Scientific Research Center, Zahedan University of Medical Sciences, Zahedan, Iran
3Department of Biostatistics and Epidemiology, School of Health, Pregnancy Health Research Center, Zahedan University of Medical Sciences, Zahedan, Iran
*Corresponding author: Ali alemifar, Student Scientific Research Center, Zahedan University of Medical Sciences, Zahedan, Iran. Email: ali.alemifar@gmail.com
Online published on 7 February, 2017.
Patient's satisfaction about the healthcare services is an important indicator for healthcare service's quality assessment. Investigating patient's satisfaction is important for efficiency assessment and healthcare services effectiveness. This study was conducted to answer this question that “Are the patients satisfied with healthcare services provided by nurses in hospitals?”
50 patients who were chosen by a random sampling method were included to this descriptive analytic study in 2016. LA Monika's “nursing services satisfaction” questionnaire was used to collect the data. The data were analyzed thorough SPSS v19 by descriptive statistics, Pearson correlation and T test.
The mean of age was 33.06 ± 15.43 in this study. 27 respondents were female while 23 were males. 13 were single while 37 were married. 27 respondents had an experience of hospitalization. The mean score of nursing services satisfaction questionnaire was 33.06 ± 15.43. This score shows a moderate satisfaction among patients. There wasn't any significant relationship between demographic information (age, sex, marriage status, experience of hospitalization) and patient's satisfaction of healthcare services.
Due to necessity of high quality healthcare services and the results of this study it is suggested to make committees of patient's satisfaction assessment to assess the reasons of patient satisfaction and make plans to reduce the dissatisfactions. This would finally lead to high quality nursing services for patients.
Patient satisfaction, nursing services, Zahedan
