1Research Scholar, Dept. of MIS, Chungbuk National University, KS001, Korea
2Professor, Dept. of MIS, Chungbuk National University, KS001, Korea
*Corresponding Author: Sang-Wook Kim Professor, Dept. of MIS, Chungbuk National University, KS001, Korea Phone: +82-10-5465-4432 E-mail: sierra@chungbuk.ac.kr
Online published on 27 February, 2018.
Smartphone, despite its usefulness in many respects, brings about results of extending working hours and put people under pressure to respond to their superiors immediately even after work. This often forces employees to perform emotional labor even in their afterhours.
This study (N = 185 employees) aims to shed light on the relationships among after hour work-related smartphone uses (AWSU), emotional labor to the superior (surface acting, deep acting) and job satisfaction. Exploratory factor analysis, reliability analysis, correlation analysis, regression analysis and PROCESS macro by Hayes (2013) were performed by using SPSS 18.0 software program to test hypotheses.
The findings of this research, AWSU increases surface actingto the superior and both AWSU and surface acting diminishes job satisfaction. Additionally, surface acting to the supervisor mediates between AWSU and job satisfaction. These suggest that AWSU affects that the subordinate suppress and fake their emotions that satisfy supervisors’ expectation during after regular work hours. As a result, faking emotion caused by AWSU impacts on dropping job satisfaction. This study contributes to seeing AWSU from the emotional labor perspective for the first time while in previous studies in terms of work-related smartphone use generally researched blurring boundaries, work-home conflict and work-life conflict. Moreover there is value in adding to this literature by confirming relationships between information and communications technology (ICT) use and emotional labor that contribute to emotional labor overly. AWSU may be looked an attractive way to ordering and performing job anywhere, anytime in the near term; however, it could be a poison that leads to constant working without proper rules, too.
In the future research, it is significant to understand emotional labor could be performed anywhere, anytime. Also a diverse outcome of AWSU is needed to study from the organizational view.
After hour work-related smartphone uses, emotional labor, surface acting, deep acting, job satisfaction
