1Department of Dental Hygiene, Graduate School of Gachon University, 191 Hambakmoero, Yeonsu-gu, Incheon, Korea, 21936
2Faculty of Dentistry, University of British Columbia, Vancouver, BC, Canada, V6T 1Z3
3Department of Dental Hygiene, Gachon University, 191 Hambakmoero, Yeonsu-gu, Incheon, Korea, 21936
*Corresponding Author: Jun-Seon Choi, Associated Professor, Department of Dental Hygiene, Gachon University, South Korea. Email: junseon@gachon.ac.kr
Online published on 24 April, 2019.
Emotional dissonance is a risk factor for job dissatisfaction among healthcare workers. This study investigated the moderator variables influencing the relationship between emotional dissonance and turnover intention.
This cross-sectional study surveyed 270 Korean dental hygienists working full-time at dental care facilities using a structured questionnaire. Socio-demographic characteristics, emotional dissonance, turnover intention, and individual and organizational factors were collected. The individual and organizational factors were considered moderator variables. The t-test, one-way ANOVA, and moderated multiple regression were used.
Dental hygienists experiencing more emotional dissonance had higher turnover intention (p<0.001). The relationship between emotional dissonance and turnover intention was moderated by wage satisfaction and social-organizational support (p<0.05), but not by individual factors. These findings suggest that intervention strategies to buffer, effectively, turnover intention due to emotional dissonance should be developed and implemented at an organizational level.
Further studies must examine a greater variety of moderator variables that may effectively mitigate turnover intention.
Dental hygienists, Emotional dissonance, Social-organizational support, Turnover intention, Wage satisfaction
