Public Information Centre as E-service Delivery Channel: The Case of Union Digital Centre in Bangladesh

In Bangladesh, government has introduced several innovative ideas to deliver services. Among these, the Public Information Centre (PIC) emerges as one of the most used channels in both public and private sectors. This article, therefore, probes into the efficacy of the government PICs focusing particularly on the Union Digital Centre (UDC) installed at the union level. It concludes with the observation that the experience of UDCs in Bangladesh implies PICs not only as an innovation to ensure efficiency, effectiveness and convenience in e-service delivery rather a unique mechanism to reach and bring in change in the lives of unreached.