User's Emotions and Information Seeking Behaviour: A Case Study in Central Library Babasaheb Bhimrao Ambedkar University, Lucknow

The growth in the number of users and advancements in technology put pressure on the staff, collection and services of the libraries and thus results in dissatisfaction among users towards the libraries. The user created a negative image of the libraries in the absence of adequate facilities, services and staff behaviour. The users are not coming to libraries rather they using alternate for their information needs. It is observed that neither libraries nor the users have bounding to supplement each other. The aim of this study is to elaborate the picture of the role of sentimental expressions in seeking information by the users. The emphasis given to the positive and negative sentiments expressed while getting information from the libraries. Keep in mind the sentimental aspects of the users; this study tries to find out the answers to the questions such as how they feel, reacts and behaves if they did not receive their information. How the staff behaviour influenced by information-seeking approaches of the users? The major finding of the study reveals that sentiments play a significant role in the workplace; sentimental factors are equally important because they affect the general tone of discussion and influence the ways in which users pursue information.