The study focuses on the personal characteristics of reference librarians and users’ ability to retrieve information in IMO State Public Library Services (IMSPLS), Owerri, Nizeria. The survey method adoptedas its research design. A total of 337 copies of questionnaires were administered to users in the library studie, out of which 298 (88.4%) responced. A stratified proportionate sampling technique was used to select 30% from each of the group of respondents, after which the simple random sampling was used in selecting the respondents for the study. Pearson Product Moment Correlation (PPMC) revealed that personal characteristics of reference librarians in terms of educational qualification, experience, creativity, behaviour, and search strategies greatly enhance their information retrieval in IMO State Public Library Services, Owerri. Result shows that user's ability to retrieve information in IMSPLS, Owerri had 78.9% dependence on personal characteristics of reference librarians. Recommendations were made on how to improve the personal characteristics of the reference librarians.
