Online published on 28 February, 2020.
Executive Summary Indian IT industry has come a long way covering numerous obstacles. The growth of the industry was not that much smooth during the initial years. The sector had not got that much support as expected from the government and various other stakeholders. Just after independence the major focus of the policy makers was to concentrate on industrial sectors. Objective was to believe in an industrial growth mechanism which not only made the country self sufficient but also created employment opportunities. Apart from industrialization the major area of focus was on agriculture. Being part of an agrarian economy, the nation also gave more emphasis
on this sector. Provision of subsidy and creation of protective environment helped these sectors to grow but not at par with the international standards. But the importance of service and allied sectors had been ignored until the Indian economy opened up for the foreign players through liberalization policy. The growth of the industry thus got a new momentum and today the sector is contributing almost 72.4% of the GDP during the year 2014–15.1 It is quite natural that as the economy becomes mature the contribution of services should be increased. As India is an emerging economy with full potential to become one of the largest economies in the world, the growing contribution of services sector is also an indication towards that. In case of growth of service sector, US is obviously the major contributor towards the world's service sector and followed by Japan and China. So, it can be seen that apart from US the other two countries are from Asian regions and has the potential to become a strong player with the help of service sector. The Indian IT industry was traced back to the year 1970 when a Bombay based conglomerates that entered into an agreement with the foreign clients to supply programmers for US based f irms for installing the software.2 Although, this was a beginning but the sector had not got its due importance during the period of license raj when the government did not actively helped the sector to grow. As the entire focus was on government led growth of various industries, growth of nationalized organizations was more prominent as compared to private sector organizations. Actually, the attitude towards private sector was quite hostile. The Indian workforce is slowly able to adopt the international working standard and able to develop the skills which becomes necessary to survive in a competitive environment dealing with international standards. This not only helps to create a workforce who can able to take the pressure, able to perform but also able to adopt new facilities. As the sector itself works on a technology base, the same requires constant adaptation of new technologies as well as facilities. The application of technology is continuously changing so as the demand for innovation. Thus, most of the people working in the IT sectors become adoptable for any kind of changes. The technology which is currently used by any organization may become obsolete as new facilities may be introduced by the competitors. Thus, pressure to perform or perish becomes the norm of the society. The higher than expected income also changed the lifestyle of the workforces that also changed the attitude towards the society and spending power as well. As the spending power increased, this increased the demand for luxury items which otherwise may not be necessary for survival. This trend sometimes created a pressure on the social as well as f inancial conditions of the individuals and their families. More working hours also started affecting the family lives of the employees who are working continuously under a very stressful environment. Thus the study would like to highlight on the issue of stress management policies adopted by various IT companies with special reference to TCS and Infosys so that a comparative analysis can be done and subsequent findings can be highlighted for a better and more effective results. The study has been divided into five chapters. The chapters are as follows: Chapter I: Introduction to the Study Chapter II: Review of Literature & ResearchMethodologyChapterIII: Profile of TCS & InfosysChapterIV: Comparative Data Analysis of TCS & Infosys Chapter V: Findings, Suggestions & Conclusions.
