1Research Scholar, Department of Commerce and Business Management, Integral University, Lucknow, Uttar Pradesh, India, Pin code- 226026, ORCID Number 0000-0001-8632-0918, iqbalnida008@gmail.com
2Assistant Professor, Department of Commerce and Business Management, Integral University, Lucknow, Uttar Pradesh, India, Pin code- 226026, ORCID Number 0000-0002-8840-5592, MCN-IU/R&D/2021-MCN0001236
Online Published on 25 January, 2023.
An emotionally intelligent employee will deal with his client in an efficient manner focusing on best customer experience. Now a days, intelligence quotient and emotional quotient are simultaneously considered as very crucial trait in professional employees. Emotional Quotient is nothing but a measure or score of emotional intelligence. Emotional intelligence has become an important predictor of various aspects of employee's performance at work. This article examines the impact of age and gender of professional employees on their emotional intelligence level. 100 professional employees were randomly selected from various organization in Lucknow. Schutte Emotional Intelligence Test formulated by Dr. Nicolas Schutte is research instrument adapted to record emotional intelligence level of participants. Analysis of result helps in summarizing that age of professional employees do not have significant impact on their emotional intelligence level whereas gender of professional employees has a significant impact on their emotional intelligence level.
Ability model, Age, Emotional intelligence, Professional employees, Schutte emotional intelligence scale
