Parikalpana KIIT Journal of Management
  • Year: 2024
  • Volume: 20
  • Issue: 2

E-health for all ages: Promoting sustainable development in healthcare

1Department of Hospital Management, Brainware University, Barasat, India, Email: saptaparni15@gmail.com

2Department of Hospital Management, Brainware University, Barasat, India, Email: ranaswagata42@gmail.com

Online published on 15 September, 2025.

Abstract

Telemedicine has emerged as a vital component of modern healthcare delivery, enabling remote access to medical services and resources. This study investigates the acceptance of telemedicine among medical and non-medical personnel, as well as across different age groups. Data was collected through a questionnaire administered to 321 participants, and statistical analyses were conducted using SPSS software. The results indicate that acceptance of telemedicine is not significantly dependent on job roles, with both medical and non-medical personnel showing similar levels of acceptance. However, acceptance varies significantly among different age groups, with Generation Z (1995 2012) exhibiting the highest level of acceptance, followed by Generation Y (1980-1994) and Generation X (1965-1979). The study also highlights the importance of factors such as performance expectancy, effort expectancy, and self-efficacy in shaping attitudes towards telemedicine adoption. These findings have implications for healthcare policy and practice, suggesting the need for targeted interventions to promote telemedicine acceptance, especially among older age groups. Continuous education and training programs aimed at improving technology literacy among the elderly could enhance their engagement with telemedicine services, thereby improving healthcare accessibility and outcomes.

Keywords

Telemedicine, Acceptance, Age groups, Healthcare, Technology