Community Satisfaction Index (COSI) is a tool used to measure the degree of satisfaction felt for the quality of products or services offered by a company or government from the perspective of a community. Today most of the company invests lot of money in community development and related activities. As the company invests hugely in such activities, it is important for them to know the return on their investment. A company can measure the level of satisfaction attained by their community for their developmental activities with the help of COSI. Community satisfaction has often been linked to the level of satisfaction with a community's infrastructure, job opportunities and social support networks. This paper identifies such reasons to community satisfaction among students of IIT Roorkee who attended Entrepreneurship Development Program. The objectives of this study are to identify the factors having impact on community satisfaction and to develop community satisfaction index for budding entrepreneurs.
Community satisfaction index, Budding entrepreneurs
