Ways of conflict resolution adopted by supporting and non-teaching staff in management schools

When the entire world is becoming global village it has become necessary to understand the different working condition and environment under the influence an employee work, whether it is a service or production organization. One of the most important and emerging issue is conflict among employee at all level and in all department of any organization. Conflict exists throughout environments of all kinds. In the workplace, no matter how much you attempt to avoid it, if you work with people the chances are that you will have to deal with conflict at some point. To create a better working environment Conflict management has received increasing attention, as there is a shift in attitude towards conflict in the organizations during the last two decades. In this paper 100 non-teaching and supporting staff members of management schools from Haryana were studied and their results were analyzed by the help of item total correlation and factor analysis.