Exploring the relationship between role ambiguity and job satisfaction in public sector banks

The impact of ambiguous job duties and expectations on employee morale and well-being is the main topic of this study, which looks at the relationship between role ambiguity and job satisfaction among workers in public sector banks. Employees who are unclear about their duties, reporting lines, and expectations are said to be experiencing role ambiguity, a prevalent problem in bureaucratic and hierarchical organisations. Increased stress, decreased job satisfaction, and decreased productivity are frequently the results of this. This study examines the relationship between role ambiguity and job happiness by surveying public sector bank workers in Uttar Pradesh and looking at things like support networks, role clarity, and communication. The study's key contribution lies in its application of established theoretical models (like the Job Demands-Resources Model) to the public sector banking context, offering actionable insights for management practices. Research indicates that while role ambiguity leads to higher stress levels and a decline in job satisfaction, role clarity and clearly defined job responsibilities greatly increase job satisfaction. The study offers recommendations to public sector banks to reduce role ambiguity, including structured communication, clearer role definitions, and regular feedback mechanisms.