1Dept. of Dental Hygiene, Daewon University College, Jecheonsi, Korea
2Dept. of Dental Hygiene, Chungcheong University, Cheongjusi, Korea
3Dept. of Dental Hygiene, Eulji University, Seongnamsi, Korea
This study was conducted to investigate the degree of verbal abuse experienced by dental personnel and to identify the associations among verbal abuse, coping response, turnover intention and emotional response.
Data were collected from 410 dental personnel from September 1 to 15, 2015.
1) Among the verbal abuse items, the most frequently experienced cases were ‘talking roughly to me’ ‘ignoring my career’ and ‘speaking in a coercive tone’ Experiences from patients and caregivers were the most frequent. 2) There were correlations among the verbal abuse experience, coping response, turnover intention, and emotional response (p<0.001).
Based on the above results, efforts to create a safe working environment must be made in order to reduce verbal abuse suffered by dental personnel. The administrative system must also be prepared.
dental clinic, dental hygienist, dental personnel, dentist, verbal abuse
